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XMONDO Hair  logo

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General FAQs

When will products be restocked?

We are doing everything we can to get ALL products back in stock! There are a number of different factors that impact product availability. We do not have a specific date for when products will be back in stock. When products are scheduled for relaun

Returns and Exchanges

We want you to love your XMONDO products. If you are not completely satisfied with your purchase, please reach out to our customer service team at [email protected] with the following information:. We accept returns for unopened or light

Can I get an appointment with Brad?

Brad does not have availability for appointments or hair consultations at this time. Please do not contact customer service for an appointment with Brad.

Can you ship to my country?

We currently ship to the United States. Unfortunately, we are not able to ship our products to additional countries at this time. We sincerely value our customers and want to make sure each order is a positive buying experience. Currently, we are not

What should I do if my package is lost or stolen?

Please reach out to us at [email protected] within 15 days of the expected delivery date. Lost or stolen packages must be reported within 15 days of the expected delivery date.

Where is my order?

Pre-fulfillment: If your order has not been fulfilled, there is no tracking information available. We typically fulfill orders within 12-48 business hours depending on order volume and time the order was received. As soon as your order is fulfilled a

What should I do if my package is damaged?

We are so sorry to hear your package was damaged in transit! Please reach out to [email protected] with your name, order number and products that were damaged. Please include a photo of the damaged products if possible!

What if I need advice for my hair?

Take our hair quiz to determine what products are ideal for your hair type and needs. If you have a question about our products and how they are best used, please reach out to customer service at [email protected] for more information.

How much will my order cost?

Your order will cost the total of all products, applicable taxes, and shipping fees. Shipping and handling charges are based on the carrier selected, shipping destination, and weight of the package. For USPS priority mail and first class mail, rates

Do you have a discount for professional cosmetologists?

We do not have a professional discount or wholesaling options available. Products are only available for purchase at xmondohair.com

Where can I learn more about XMONDO Hair?

Check us out on instagram @xmondohair and @xmondocolor.

How can I contact XMONDO support?

We are here to answer any additional questions at [email protected]. Emails will be answered within 24-48 hours Monday through Friday.

What forms of payment do you accept?

We accept online payments from Visa, Mastercard, American Express, Discover, Afterpay, Shop Pay, Paypal Express Checkout, Google Pay, and Apple Pay.

My order was delivered later than expected. Can I get a refund for the cost of shipping?

We are not able to guarantee any delivery dates and do not offer refunds for late packages.

Can I cancel my order?

Once your order is submitted, it is sent directly to our warehouse for fulfillment and cannot be canceled.

Can I make changes to my order after it has been placed?

Once your order is submitted, it is sent directly to our warehouse for fulfillment and cannot be changed or modified. Please ensure all information is correct before submitting your order.

When will I receive my order?

We fulfill most packages within 24-48 hours during business days (M-F). Fulfillment times are longer during holidays and promotions and are not guaranteed. Once your order is fulfilled, it is picked up by the shipping carrier and sent according to th