Where is my order?Updated 3 months ago
Pre-fulfillment: If your order has not been fulfilled, there is no tracking information available. We typically fulfill orders within 12-48 business hours depending on order volume and time the order was received. As soon as your order is fulfilled a shipping confirmation email with information on how to track your package will be sent to your email.
Pre-shipment: if your tracking number lists the package as pre-shipment please allow 24-72 business hours for it to be scanned by a shipping provider. If your package is in pre-shipment for longer than 24-72 business hours please contact [email protected] with your order number and full name.
Lost Package: if your tracking number has not updated in 4-5 business days please contact [email protected] with your order number and full name. We do not offer refunds for lost packages.
Tracking marked as delivered: if your tracking number for your package states it has been delivered, please allow three business days for your package to be delivered. Most lost packages show up within 24-72 hours after the tracking number is marked as delivered. If you do not receive your package 3 business days after it has been marked as delivered please contact [email protected] with your order number and full name.
Failed Delivery: if your order says your delivery was failed please reach out to the shipping provider to arrange for redelivery.
Returned to sender: if your order is returned to sender please please contact [email protected]m with your order number and full name to get a refund or reshipment.