XMONDO Hair 

<span style="font-size: 10.5pt; font-family: Arial; color: rgb(27, 28, 29); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">We&#x2019;re sorry that the results of our Supernova products did not meet your expectations. There are a number of factors that could cause different results than expected.&#xA0;<span style="font-size: 10.5pt; font-family: Arial; color: rgb(27, 28, 29); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Supernova is designed to maintain your blonde color by neutralizing yellow or brassy tones. Depending on how much neutralization you need, it may require multiple uses of Supernova to achieve your desired tone.&#xA0; <span style="font-size: 10.5pt; font-family: Arial; color: rgb(27, 28, 29); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">Please email customer service with the answers to the questions below:<span style="font-size: 10.5pt; font-family: Arial; color: rgb(27, 28, 29); font-variant-ligatures: normal; font-variant-east-asian: normal; font-variant-position: normal; vertical-align: baseline; white-space: pre-wrap;">(1) A description of your hair before and after the Supernova application (including starting color), (2) your desired results/expectations, and (3) how the product was applied (including amount). Providing before and after photos is extremely helpful. As soon as we understand your situation we will provide recommendations from one of our experts.

We’re sorry that the results of our Supernova products did not meet your expectations. There are a number of factors that could cause different results than expected. Supernova is designed to maintain your blonde color by neutralizing yellow or brass

This product did not tone my hair enough.

Supernova FAQs

What is XMONDO Color?

Is XMONDO Color safe for pregnant women, kids, or other uses?

Should I pre-tone my hair before using XMONDO Color?

Will XMONDO Color lighten your hair?

Can XMONDO Color be used on wigs and hair extensions?

If I want to add color to my natural hair, how much will color will show up?

If I want vibrant color hair, do I need to bleach it first?

Will XMONDO Color cover my grey hair?

Can I use more than one color at once?

How do I maintain my color?

How do I transition to a new shade?

How do I fade my color?

Can I dilute my color?

Can I use it on black or dark hair?

Can I leave the color on my hair for longer?

Will XMONDO be coming out with more colors?

How long does the color last?

How much color do I need?

Color FAQs

When will products be restocked?

Returns and Exchanges

Can I get an appointment with Brad?

Can you ship to my country?

What should I do if my package is lost or stolen?

Where is my order?

What should I do if my package is damaged?

What if I need advice for my hair?

How much will my order cost?

Do you have a discount for professional cosmetologists?

Where can I learn more about XMONDO Hair?

How can I contact XMONDO support?

What forms of payment do you accept?

My order was delivered later than expected. Can I get a refund for the cost of shipping?

Can I cancel my order?

Can I make changes to my order after it has been placed?

When will I receive my order?

General FAQs

What is auto replenishment?

How do I join auto replenishment?

What will happen after I join auto replenishment?

What types of payment are accepted for auto replenishment?

General

Can I add products to my auto shipment?

Can I skip a delivery?

How can I cancel my subscription?

How can I update my billing information?

I moved; how can I update my shipping address?

Am I able to change the subscription date?

How to update or change your subscription

Subscription FAQs

Results were not what I expected.

This product overtoned my hair.

Will this product lighten my hair?

Will this product turn my hair silver?

My results are uneven (still brassy in some spots, white in others)

How often can I use this?

How much do I use?

This product made my hair sticky or crunchy.

What is the difference between all of the Supernova products / Do I need all of them?

Toner vs Supernova products (results & expectations).

This product did not tone my hair enough.Updated a year ago