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This product did not tone my hair enough.Updated a year ago

We’re sorry that the results of our Supernova products did not meet your expectations. There are a number of factors that could cause different results than expected. Supernova is designed to maintain your blonde color by neutralizing yellow or brassy tones. Depending on how much neutralization you need, it may require multiple uses of Supernova to achieve your desired tone. 

Please email customer service with the answers to the questions below:

(1) A description of your hair before and after the Supernova application (including starting color), (2) your desired results/expectations, and (3) how the product was applied (including amount). Providing before and after photos is extremely helpful. As soon as we understand your situation we will provide recommendations from one of our experts.

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